Contact The Success Doctor™

(If you’re loo­king to receive a free, no-​​obligation quote for copyw­ri­ting or con­sul­ting ser­vi­ces (a value of $95), please click here to fill out a quote request.)

Want to get in touch? Have a bur­ning ques­tion? Stuck and need sup­port? To con­tact Suc​cess​Doc​tor​.com, the best way is to click here to sub­mit a sup­port ticket. You need to regis­ter only once (there’s no charge). You can then con­tact us by sub­mit­ting a sup­port tic­ket, and we will reply within 24 hours. This is for trac­king pur­po­ses to ensure you are pro­perly loo­ked after.

But if you pre­fer, you can also email us, write us, call our office or send a fax.

Suc​cess​Doc​tor​.com
c/​o Andy Catsi­ma­nes, Vice-​​President
6917 NW 77th Terrace
Kan­sas City, MO 64215
Phone/​Fax: (613) 482‑4828
Email support@successdoctor.com

Staff And Sup­port Email Addressess

Michel For­tin, Pre­si­dent and CEO: michel@successdoctor.com
Andy Cas­ti­ma­nes, VP of Ope­ra­tions: andy@successdoctor.com
Shawn Cas­ti­ma­nes, VP of Client Ser­vi­ces: shawn@successdoctor.com
Evelyn Glen­den­ning, Cus­to­mer Sup­port: evelyn@successdoctor.com
Lucie Serwylo, Exe­cu­tive Assis­tant: lucie@successdoctor.com
Copyw­ri­ting and Research Assis­tants: support@successdoctor.com

Emails are not gua­ran­teed. With spam fil­te­ring, floo­ded email inbo­xes, and sche­du­ling, emails may not be the most secure and prompt way to con­tact us. You can, but if your request is impor­tant I recom­mend you use the follo­wing ticket-​​based sys­tem, below.

Please Allow Up To 24 Hours For a Reply

But the easiest and fas­test way is to get in touch using this web-​​based con­fi­den­tial con­tact form, which is the sup­port help­desk for Suc​cess​Doc​tor​.com The help­desk is acces­sed twice a day by our sup­port staff, and we will res­pond to your query within 24 hours.

Please be as spe­ci­fic as pos­si­ble. Each item that needs cla­ri­fi­ca­tion may delay your reply by another 24 hours. In any event, we will do our best to res­pond quickly. Note that we never ans­wer the phone “live.” The above phone num­ber leads to an ans­we­ring ser­vice, and mes­sa­ges will be atten­ded to as soon as pos­si­ble, in order of date received.

NEVER expect an imme­diate reply. Use this form to track impor­tant requests or ques­tions ins­tead. If your pro­ject is a rush pro­ject, there is a non-​​refundable 50% surcharge as an “rush fee,” such as for mee­ting a dead­line or tur­na­round time. We will do our best, but rea­lize that your cri­sis will not become ours.

Did You Purchase a Pro­duct Instead?

If you purcha­sed one of our pro­ducts (not ser­vi­ces) and need assis­tance, visit our publishing com­pany for fas­ter ser­vice, at The Lico­rice Group, LLC, for ins­truc­tions, gene­ral trou­bleshoo­ting, billing ques­tions, access, and down­load links.

You can also visit The Lico­rice Group if you’re loo­king to become an affi­liate for one of our pro­ducts, or simply having trou­ble with a pro­duct you purcha­sed and need help.

Prio­rity Given To Mem­bers And Clients

Due to our highly taxed sche­du­led, unso­li­ci­ted phone calls, faxes and emails from non-​​customers, non-​​subscribers or non-​​members reques­ting copyw­ri­ting or mar­ke­ting advice will NOT be retur­ned. Please accept my apo­lo­gies in advance.

For direct, indi­vi­dual help, prio­rity assis­tance is given to clients and members only. If you want prio­rity ser­vice and have com­mis­sio­ned Suc​cess​Doc​tor​.com, all work and cri­ti­ques are done in the order they are recei­ved. For replies, clients, mem­bers and subsc­ri­bers are given priority.

To have the pri­vi­lege of being given prio­rity, and if you’re not a client, mem­ber or subsc­ri­ber, you will need to pay a $50 non-​​refundable access fee. (This is for con­tac­ting Michel For­tin and his staff only, and not for any ser­vice to be per­for­med for you.)