Contact The Success Doctor, Inc.
(If you’re looking to receive a free, no-obligation quote for copywriting or consulting services (a value of $95), please click here to fill out a quote request.)
Want to get in touch? Have a burning question? Stuck and need support? To contact The Success Doctor, Inc., the best way is to click here to submit a support ticket. You need to register only once (there’s no charge). You can then contact us by submitting a support ticket, and we will reply within 24 hours. This is for tracking purposes to ensure you are properly looked after.
But if you prefer, you can also email us, write us, call our office or send a fax.
The Success Doctor, Inc.
c/o Michel Fortin, CEO
1707 Cara Crescent
Ottawa, Ontario (Canada) K4A1M4
Phone/Fax: (613) 482-4828
Email support@successdoctor.com
Staff And Support Email Addressess
Michel Fortin, President and CEO: michel@successdoctor.com
Lucie Serwylo, Executive Assistant: lucie@successdoctor.com
Andy Castimanes, VP of Operations: andy@successdoctor.com
Shawn Castimanes, VP of Client Services: shawn@successdoctor.com
Evelyn Glendenning, Customer Support: evelyn@successdoctor.com
Copywriting and Research Assistants: support@successdoctor.com
Emails are not guaranteed. With spam filtering, flooded email inboxes, and scheduling, emails may not be the most secure and prompt way to contact us. You can, but if your request is important I recommend you use the following ticket-based system, below.
Please Allow Up To 24 Hours For a Reply
But the easiest and fastest way is to get in touch using this web-based confidential contact form, which is the support helpdesk for The Success Doctor, Inc. The helpdesk is accessed twice a day by our support staff, and we will respond to your query within 24 hours.
Please be as specific as possible. Each item that needs clarification may delay your reply by another 24 hours. In any event, we will do our best to respond quickly. Note that we never answer the phone "live." The above phone number leads to an answering service, and messages will be attended to as soon as possible, in order of date received.
NEVER expect an immediate reply. Use this form to track important requests or questions instead. If your project is a rush project, there is a non-refundable 50% surcharge as an "rush fee," such as for meeting a deadline or turnaround time. We will do our best, but realize that your crisis will not become ours.
Priority Given To Members And Clients
Due to our highly taxed scheduled, unsolicited phone calls, faxes and emails from non-customers, non-subscribers or non-members requesting copywriting or marketing advice will NOT be returned. Please accept my apologies in advance. If you simply have a quick question or want some advice from our copywriters, please use the free discussion forum.
For direct, individual help, priority assistance is given to clients and members only. If you want priority service and have commissioned The Success Doctor, Inc., all work and critiques are done in the order they are received. For replies, clients, members and subscribers are given priority.
To have the privilege of being given priority, and if you’re not a client, member or subscriber, you will need to pay a $50 non-refundable access fee. (This is for contacting Michel Fortin and his staff only, and not for any service to be performed for you.)
